Solutions Tailor-Made for Your Business

Customer Success isn’t one-size-fits-all and neither are my services!

Tell me about you...

Solopreneurs

or CSM

I’m currently working with customers but there has to be a better way! I’m constantly putting out fires, working through customer situations, and getting pulled in a million directions other than working on my craft. I’m great at what I do, but feel like I never have the time to focus on growing my business.

Early stage Startups

I have an existing platform or system and I'm currently focused on my Go-to-Market Strategy and getting my first customers. I want to make sure I’m setting up my business and my customers for success, but I don't have the time or resources to dedicate a full-time role to Customer Success.

Startup Companies

I have a SaaS company with existing customers and a dedicated Customer Success team. I need a more clear and consistent framework for my Customer Success team to ensure all of my customers are seeing maximum value and ROI from my product. I want to be able to measure and crush my retention goals!

The Customer Compass Approach

At The Customer Compass, we believe in a customized approach. It’s all about creating meaningful relationships, making an impact and providing value for you and your customers. Through Customer Success best practices, we help startup companies and entrepreneurs discover how to increase their revenue, through their existing customers. Saving unnecessary costs, time and resources. Let’s work together.

This self-paced course is designed for  individuals that want to learn how to work smarter, not harder, with their customers. You’ll get step-by-step instruction on how to create positive, meaningful experiences, master industry best practices, and learn how to implement small changes that make a huge impact.

1:1 Consulting

Together, we’ll work to develop the systems, strategy and support needed to level up you customers' success with your product. Diving into both the Strategic and Enablement aspects, as needed, to create the framework that will serve you in understanding your customer journey and its implications on your business revenue. 

Group Trainings

Tailored to your unique needs, these trainings are ideal for individuals or teams wanting to learn about specific areas of customer success that can be implemented in their day-to-day interactions with existing customers.  These trainings will allow you the flexibility to create a training that is meaningful for you. 

Together, we’ll create a well-oiled machine that you can run and scale for years to come.

Online Course