Customer Strategies Built for Small Businesses

Image by Ali Kazal

You did it!

You've built your business from the ground up. You put in the precious time, resources and effort to make your dream a reality and live in alignment with your passion. 


But you’re exhausted. You feel like you’re spinning your wheels trying to “do it all.” You’re putting out fires, managing customer situations, and getting pulled in a million directions other than working on your craft. 


It doesn’t have to be this way. What if you could make more time for what you love without neglecting your customers OR burning yourself out?


How? By creating a strategy for Customer Success

Wait, Back Up...

What exactly does Customer Success mean?


Customer Success is a business strategy that ensures your customers' goals are effectively met by your product or service, through an experience that's meaningful to them. 

When done correctly, Customer Success can help you work smarter, not harder. It will boost your productivity and efficiency all while enhancing your communications and relationships with your customers.


The results?

Increased Customer Retention, Better Sales, Customer Referrals, Upselling Opportunities and Business Growth!


It's a win-win!

Increase Customer Retention


Better Sales


Customer Referrals


Upselling Opportunities


Business Growth


I'm Hadas!

Customer Success Expert

With 15+ years experience working in High-Tech SaaS companies such as HubSpot and IBM, I've learned how to effectively and positively manage customer relationships: helping businesses find balance between managing their customers and running their business.

From strategic planning to creating innovative solutions, I specialize in working with brands of all sizes to add meaning, value, and heart to their customer work. 

Together, we can create a customer-centric strategy while working within the means and resources available to you.

The Customer Compass Approach

At The Customer Compass, we believe in a customized approach. It’s all about creating meaningful relationships, making an impact and providing value for you and your customers. Through Customer Success best practices, we help startup companies and entrepreneurs discover how to increase their revenue, through their existing customers. Saving unnecessary costs, time and resources. Let’s work together.

This self-paced course is designed for  individuals that want to learn how to work smarter, not harder, with their customers. You’ll get step-by-step instruction on how to create positive, meaningful experiences, master industry best practices, and learn how to implement small changes that make a huge impact.

1:1 Consulting

Together, we’ll work to develop the systems, strategy and support needed to level up you customers' success with your product. Diving into both the Strategic and Enablement aspects, as needed, to create the framework that will serve you in understanding your customer journey and its implications on your business revenue. 

Group Trainings

Tailored to your unique needs, these trainings are ideal for individuals or teams wanting to learn about specific areas of customer success that can be implemented in their day-to-day interactions with existing customers.  These trainings will allow you the flexibility to create a training that is meaningful for you. 

Online Course

Together, we’ll create a well-oiled machine that you can run and scale for years to come.

The Customer Compass Feed

Check out our free content to learn about

Customer Success Strategies

Blog: Customer Success Strategies for Small Businesses

Blog Articles


Step-by-Step Guides

What people are saying

“Hadas has a way of navigating through the trickiest customer situations with grace. She is a true professional when it comes to dealing with customers, especially difficult ones. I can't recommend her enough!” 

Jeanine Wilson

Founder and Web Designer

JWilson Digital Studios

© 2021 by Hadas Tamir

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