Customer Strategies Built for Small Businesses
You did it!
You've built your business from the ground up. You put in the precious time, resources and effort to make your dream a reality and live in alignment with your passion.
But you’re exhausted. You feel like you’re spinning your wheels trying to “do it all.” You’re putting out fires, managing customer situations, and getting pulled in a million directions other than working on your craft.
It doesn’t have to be this way. What if you could make more time for what you love without neglecting your customers OR burning yourself out?
How? By creating a strategy for Customer Success
Wait, Back Up...
What exactly does Customer Success mean?
Customer Success is a business strategy that ensures your customers' goals are effectively met by your product or service, through an experience that's meaningful to them.
When done correctly, Customer Success can help you work smarter, not harder. It will boost your productivity and efficiency all while enhancing your communications and relationships with your customers.
Increased Customer Retention, Better Sales, Customer Referrals, Upselling Opportunities and Business Growth!
It's a win-win!
Customer Success Expert
With 15+ years experience working in High-Tech SaaS companies such as HubSpot and IBM, I've learned how to effectively and positively manage customer relationships: helping businesses find balance between managing their customers and running their business.
From strategic planning to creating innovative solutions, I specialize in working with brands of all sizes to add meaning, value, and heart to their customer work.
Together, we can create a customer-centric strategy while working within the means and resources available to you.
The Customer Compass Approach
At The Customer Compass, we believe in a customized approach. It’s all about creating meaningful relationships, making an impact and providing value for you and your customers. Through Customer Success best practices, we help startup companies and entrepreneurs discover how to increase their revenue, through their existing customers. Saving unnecessary costs, time and resources. Let’s work together.
This self-paced course is designed for individuals that want to learn how to work smarter, not harder, with their customers. You’ll get step-by-step instruction on how to create positive, meaningful experiences, master industry best practices, and learn how to implement small changes that make a huge impact.
Together, we’ll work to develop the systems, strategy and support needed to level up you customers' success with your product. Diving into both the Strategic and Enablement aspects, as needed, to create the framework that will serve you in understanding your customer journey and its implications on your business revenue.
Tailored to your unique needs, these trainings are ideal for individuals or teams wanting to learn about specific areas of customer success that can be implemented in their day-to-day interactions with existing customers. These trainings will allow you the flexibility to create a training that is meaningful for you.