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The Customer Compass Blog
How to Shift Mindset, Metrics, and Motion for Scalable Impact
Transform Customer Success into a true growth engine by shifting from product usage to business impact, specializing roles by journey stage, and training teams to solve (not sell). Focus on growth potential, not just revenue, and build a customer insights loop that drives product and marketing. CS isn't just about retention anymore—it's about acceleration.
3 min read
Navigating the Transition: Moving from a Dedicated CSM to a Pooled Model
Scaling your CS team? Embrace a Scaled CSM model for expert, flexible support without the extra costs. Learn how to transition smoothly!
4 min read
Scaling Your Customer Success Team: Company Growth Doesn’t Always Mean Growing your Team
Scaling Customer Success doesn’t always mean hiring more headcount. Understand what is truly needed to make your customers successful.
3 min read
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