Our Policies

Privacy Policy

Last updated: February 10, 2021 

 

The Customer Compass LLC values its user’s privacy. This privacy notice discloses the privacy practices The Customer Compass LLC and www.thecustomercompass.com.com. This Privacy Policy (herein: “Policy”) will help you understand how we collect and use personal information from users of our Site. This Policy applies solely to information collected by this website, and affiliated social media accounts. It will notify you of the following:


1. What personally identifiable information is collected from you through the website, why it is collected, how is it used and with whom it may be shared; 

2. What choices are available to you regarding the use of your data;

3. The security procedures in place to protect the misuse of your information;

4. How you can correct any inaccuracies in the information. 


We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date, we advise you to frequently visit this page. If we decide to utilize the personally identifiable information in any other manner than prescribed when initially collected, you will be notified by email. 


By using www.thecustomercompass.com.com and affiliated social media accounts, you are consenting to the data collection procedures expressed in this Policy. 

 

INFORMATION WE COLLECT, USE AND SHARING

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you, or by information collected when you visit our Site, including cookies, third party tracking technologies, such as Google analytics, Wix Analytics, Hubspot and server logs. 

We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. 

Unless you ask us not to, we may contact you via email in the future to tell you about promotions, new products or services, or changes to this privacy policy. 

We also use various third-party social media features, such as, but not limited to:  Instagram and Facebook. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within The Customer Compass LLC control. 

 

YOUR ACCESS TO AND CONTROL OVER INFORMATION

It is within your right to opt out of any future communications from us at any time. You can do the following at any time by contact us via the following email address to: hello@thecustomercompass.com.

  • See what data we have about you, if any.

  • Change/Correct any data we have about you.

  • Have us delete any data we have about you. 

  • Express any concern you have about our use of your data. 

 

UNSUBSCRIBE OR OPT-OUT

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to hello@thecustomercompass.com. We will continue to adhere to this policy with respect to any personal information previously collected. 

 

INFORMATION PROTECTION AND DISCLOSURE

We take precautions to protect your information against unauthorized access, unlawful processing, accidental loss, destruction and damage. Any information submitted to us via the website is protected both online and offline. However, no method of transmission over the Internet or method of electronic storage is 100% guaranteed, therefore we can only guarantee a reasonable level of absolute security of your personally identifiable information. 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

HOW LONG DO WE KEEP YOUR INFORMATION

The data we collect from you will be stored for no longer than necessary, based on how long your information remains relevant, the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations, any limitation periods prescribed by law within which claims might be made, the type of contract we have with you, the existence of your consent and our legitimate interest in keeping such information as stated in this policy. In any event, only for as long as the Data Protection Legislation allows.

 

CALIFORNIA COMPLIANCE:

If you are a California resident you have the right to request information from The Customer Compass LLC regarding the manner in which we use and/or store your personally identifiable information and share your information with third parties. You may contact us at the following email address: hello@thecustomercompass.com.

 

GDPR COMPLIANCE:

The data controller responsible for your personal information for the purposes of GDPR compliance is: Hadas Tamir, hello@thecustomercompass.com.

 

HOW TO CONTACT US:

If you have any questions or concerns regarding the Policy related to our website, please feel free to contact us at the following email address: hello@thecustomercompass.com. If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Terms & Conditions

Welcome!

The Customer Compass LLC welcomes you and invites you to access and use our website under these Terms and Conditions. 


By accessing or using our Site, you hereby agree to be bound by the Terms and Conditions incorporated herein and to our Disclaimers and Privacy Policy. If you do not expressly agree to all of the Terms and Conditions, then please do not access or use our site. 


Last update: February 10,2021


The material appearing on this website www.thecustomercompass.com (hereinafter: the “Site”), is provided as either information about The Customer Compass LLC self-promotion, blog and/or services. The owner of this Site, The Customer Compass LLC, and its directors, agents, employees and affiliates assume no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found on or material linked to on this site. 


1. ACCEPTANCE OF TERMS: The following Terms and Conditions Agreement (hereinafter: “TOC”) is a legally binding agreement that shall govern the relationship with our users and others which may interact or interface with The Customer Compass LLC, our Site (www.thecustomercompass.com), and our subsidiaries and affiliates. Your access to and use of this Site signifies your acceptance and agreement of the Terms and Conditions. 


2. LANGUAGE: The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice: “Client”, “You” and “Your” refers to you, the person using this website. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to The Customer Compass LLC. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and or he/she/they, are taken as interchangeable and therefore referring to the same. 


3. FOR INFORMATIONAL PURPOSES ONLY: Any and all information by or on this Site is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion whatsoever. This includes all digital content, including but not exhaustive of, email, blog, podcasts, events, any and all social media (inclusive of: Facebook and Instagram), webinars and other content whether or not they are available for purchase, as resources or education and information only.  All content mentioned does not constitute professional advice and is not guaranteed to be accurate, complete, reliable, current or error-free. By using this Site, you accept and agree that following any information or recommendations provided therein and all channels of digital content is at your own risk.


4. COPYRIGHT: All materials created by The Customer Compass LLC on the Site are protected by United States of America copyright laws as original works. The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to The Customer Compass LLC.


5. LICENSE: Unless otherwise stated, The Customer Compass LLC and/or its licensors own the intellectual property rights for all material on The Customer Compass LLC. All intellectual property rights are reserved. If we have materials on the Site that you can download, permission is granted to download copies of the materials for personal, non-commercial transitory viewing only. 


This is the grant of a license, not a transfer of title. Under this license access the Site for personal use, but you may not: 

(i) Modify, copy, republish, reproduce, or redistribute the materials; 

(ii) Use the materials for any commercial purpose, including but not limited to: sell, rent, sub-license, or use for any public display (commercial or non-commercial); 

(iii) Transfer the materials to another person or ‘mirror’ the materials on any other server. 

 

This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Customer Compass LLC at any time. Upon terminating your viewing of these materials or upon termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

The Customer Compass LLC further reserves the right to request that you remove all links or any particular link to our Site. You accept to immediately remove all links upon request. 


6. LINK TO THIRD PARTY WEBSITES: This Site may contain links to third party websites and/or resources, which are not maintained by or related to us. All such linked sites, materials and pages are not under the control of The Customer Compass LLC. The Customer Compass LLC is not responsible for the content contained in any linked websites nor for any losses or damages you may incur as a result of the use of any such website. You acknowledge and agree that The Customer Compass LLC is not responsible for the availability of such links, resources and content, and does not endorse, and is not responsible or liable for, any content, advertising, products, services, or other materials made available to or from these linked websites. You understand that The Customer Compass LLC accepts no liability, directly or indirectly, for any errors, damages, or omissions contained in third party websites. The intended purposes of the links provided are to improve your use of the Site, to enable you to connect with The Customer Compass LLC on various platforms, and to help The Customer Compass LLC offer their services and conduct transactions. 


7. SOCIAL MEDIA GUIDELINES: The Terms and Conditions of this Site extend to the use of any and all social media pages on Facebook, Instagram, or LinkedIn, or post any reviews or comments regarding your use of the Service on these social media services or third party websites, we ask you to follow the following guidelines: 

(i) The Customer Compass LLC reserves the right to remove, block and/or delete any comments that may be construes as bullying, name-calling, foul language or contrary to the Sites intended conversation of positivity, education and encouragement. 

(ii) By using any and all social media pages, you verify that all information submitted is accurate and factual. Negative comments and/or complaints posted by you may be construed as claims about The Customer Compass LLC and may be subject to legal claims. 

(iii) You further agree to privatively contact The Customer Compass LLC with any concerns or suggestions prior to, and in replace of, posting publicly at hello@thecustomercompass.com.

 

8. FEEDBACK, COMMENTS AND TESTIMONIALS: With your prior permission, you agree that the Company has the right to use your feedback whether in the form of emails, submissions, surveys, comments, discussions on the Services and/or Product-related forums, calls, or otherwise, for the purpose of marketing or promoting The Customer Compass LLC services and/or products. You understand that any comments posted on this Site or on our Social Media Channels reflect the views and opinions of the person who post their views and opinions and not of The Customer Compass LLC. The Customer Compass LLC reserves the right to comment, delete and or edit any comments posts on this Site or on our Social Media Channels. 


9. SHARED INFORMATION NOT CONFIDENTIAL OR PRIVILEGED: You understand that any information you provide or share with us directly or indirectly, by use of this Site will not be treated as confidential or privileged. Also, any expressed opinion by another user is his or her own and should not be considered as reflecting the opinion of The Customer Compass LLC.


10. REFUNDS: There will be no refunds of any kind for any products offered The Customer Compass LLC  sold on or through the Site. All sales of this type are full and final. There will be a partial refund for any Services, Coaching and or otherwise, within 24 hours of purchase and by written notice to hello@thecustomercompass.com if no access to the Services has commenced. 


11. RESULTS NOT GUARANTEED: The Customer Compass LLC may share the successful results of the Coaching Program and or Services offered, its users, or customers on the services or products. These examples are not to be interpreted as a promise or a guarantee, verbally or in writing, regarding your results, future earnings, business profit, marketing performance, audience growth, or results of any kind. By accessing the Site, and or use of the Services and Products offered herein, you accept, agree and understand that you are fully responsible for your progress and results from your participation. We do not guarantee that you will get any results using any of our ideas, tools, strategies or recommendations, and nothing on the Site, or in the use of the Services and Products offered herein, is a promise, warranty or guarantee to you of such results. 


12. MODIFICATIONS AND CHANGES: The Customer Compass LLC reserves the right, at our sole discretion, to modify, replace or revise these Terms and Conditions for this Site at any time and without notice. What constitutes a material change will be determined at our sole discretion.  By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop accessing our Site. The Customer Compass LLC further reserves the rights to modify, suspend or discontinue, whether temporarily or permanently, the services (or any part thereof) or products, for any reason without notice. 


13. DISCLAIMER: To the extent permitted by applicable law, all material or items provided through the Site are provided “as is” and “as available,” without warranty or conditions of any kind.  By accessing the Site, we do not represent or imply that we endorse any materials or items available on or linked to by the site, including, without limitation, content hosted on Third Party Sites, or that we believe any materials or items to be accurate, useful or non-harmful.  We cannot guarantee and do not promise any specific results from use of the Site. No advice or information, whether oral or written, obtained by you from us shall create any warranty not expressly stated in these Terms and Conditions. 


You agree that your use of the Site will be at your sole risk.  To the fullest extent permitted by law, we and each of our advertisers, licensors, suppliers, officers, directors, investors, managers, members, partners, affiliates, employees, agents, service providers and other contractors disclaim all warranties, express or implied, in connection with the Service and your use thereof.  


Further, to the extent permitted by applicable law, The Customer Compass LLC makes no warranties or representations about the accuracy, reliability, timeliness or completeness of the Site’s content, the content of any Site linked, or information or any other items or materials on the Site or linked to by the Site. 


14. LIMITATION OF LIABILITY: In no event shall The Customer Compass LLC or its affiliates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) modification, interruption, suspension or discontinuance arising out of the use or inability to view or use the materials or content on Site, even if The Customer Compass LLC has been notified orally or in writing of the possibility of such damage.

 

The Customer Compass LLC shall not be held responsible for any content that appears on your Website. You agree to protect and defend The Customer Compass LLC against all claims that may be interpreted as: libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. 


15. INDEMNITY: As a condition of your use of the Site, you hereby The Customer Compass LLC and its directors and affiliates from and against any and all liabilities, expenses (which include legal fees) and damages arising out of claims resulting or arising from your use of this Site. 


16. SEVERABILITY: If any provision of the Terms and Conditions shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of the Terms and Conditions is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. 


17. GOVERNING LAW: Any claim relating to The Customer Compass LLC Site shall be governed by the laws of the Province of British Columbia without regard to its conflict of law provisions. 


18. ENTIRE AGREEMENT. These terms and conditions and any other legal notices, policies and guidelines of The Customer Compass LLC linked to these terms and conditions or contained on this Site constitute the entire Agreement between you and The Customer Compass LLC relating to your use of this Site and supersede any prior understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by The Customer Compass LLC..


19. Contact: If you have any questions about these Terms, please contact us via email at hello@thecustomercompass.com or via our site at http://www.thecustomercompass.com/contact.

Disclaimer

Last updated: February 10, 2021

 

This Disclaimer, along with the Terms and Conditions and Privacy Policy, govern your access to and use of this www.thecustomercompass.com (herein: Site), including any and all content, functionality, and services offered on or through this Site. By accessing and use of this Site you agree to be bound by this Disclaimer. 

 

FOR EDUCATION AND INFORMATION PURPOSES ONLY: Any and all information contained on this Site, the resources available for download and any and all Social Media channels, is for educational and information purposes only. It is not intended as, and shall not be understood or construed as, professional advice. Regardless of anything to the contrary, nothing available on or through this website and all Social Media channels, should be understood as a recommendation that you should not consult with a professional on your matter. The Customer Compass LLC expressly recommends that you seek advice from a professional. 

 

ERRORS AND OMISSIONS: By accessing this Site and all Social Media channels, you accept that neither The Customer Compass LLC nor any of it’s owners, directors, employees or contractors, shall be held liable or responsible for any errors or omissions on this site, nor any damages you may suffer as a result of failing to seek competent advice from a professional.  The User expressly agrees not to rely upon any information contained in this website. 

 

PERSONAL RESPONSIBILITY OF USER: By accessing this Site, you accept responsibility for the results of your actions. You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available on this Site, the resources available for download or on any and all Social Media channels. 

 

NO GUARANTEES: The User understands that The Customer Compass LLC has not made any guarantees about the results. The Customer Compass LLC provides solely educational and informational resources intended to help the user succeed in their business and related activities. The User further understands that the User’s ultimate success or failure will be the result of their own efforts, particular situation and innumerable circumstances beyond the control and/or knowledge of The Customer Compass LLC.

 

REVIEWS: The Customer Compass LLC may provide a review of products, services or other resources. The Customer Compass LLC guarantees all reviews will be based on honest opinion and will disclose the existence of any discount or incentives received in exchange for providing the review. If you would like more information about any such discount and/ or incentive, you may contact The Customer Compass LLC at the following email address: hello@thecustomercompass.com 

 

AFFILIATE LINKS: The Customer Compass LLC may participate in affiliate marketing and may allow affiliate links to be included on our Site in exchange for a commission earned when the User clicks or makes a purchase. 

The Customer Compass LLC will only participate in affiliate marketing with products and/ or services that The Customer Compass LLC believes provides value to the User and our clientele and/or following. It is at the Users discretion to inform themselves independently if the product and/or service may benefit you. 

 

TESTIMONIALS: Testimonials provided for on the Site and across Social Media channels are truthful statements, and or photo or video recorded statements about results obtained by The Customer Compass LLC  clients. The User understands that results are not guaranteed and may vary. 

 

DISCLAIMER:  To the extent permitted by applicable law, all material or items provided through the Site are provided “as is” and “as available,” without warranty or conditions of any kind.  By accessing the Site, we do not represent or imply that we endorse any materials or items available on or linked to by the site, including, without limitation, content hosted on Third Party Sites, or that we believe any materials or items to be accurate, useful or non-harmful.  We cannot guarantee and do not promise any specific results from use of the Site. No advice or information, whether oral or written, obtained by you from us shall create any warranty not expressly stated in this Disclaimer. 

You agree that your use of the Site will be at your sole risk.  To the fullest extent permitted by law, we and each of our advertisers, licensors, suppliers, officers, directors, investors, managers, members, partners, affiliates, employees, agents, service providers and other contractors disclaim all warranties, express or implied, in connection with the Service and your use thereof.  

The Customer Compass LLC is released of any and all liability for any success or failure the User may experience in relation to the information, products and/or services provided for, reviewed by, or advertised on this Site. The User agrees to absolve The Customer Compass LLC of any and all liability 

Further, to the extent permitted by applicable law, The Customer Compass LLC makes no warranties or representations about the accuracy, reliability, timeliness or completeness of the Site’s content, the content of any Site linked, or information or any other items or materials on the Site or linked to by the Site. 

The User further understands that The Customer Compass LLC does not offer any professional legal, medical, psychological or financial advice and any and all information on this site is for informational and educational use only. The Customer Compass LLC is not a therapist, psychologist or doctor and it is the responsibility of the user to seek such independent professional guidance as needed. 

 

LIMITATION OF LIABILITY: In no event shall The Customer Compass LLC or its affiliates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) modification, interruption, suspension or discontinuance arising out of the use or inability to view or use the materials or content on Site, even if The Customer Compass LLC has been notified orally or in writing of the possibility of such damage. 

The Customer Compass LLC shall not be held responsible for any content that appears on your Website. You agree to protect and defend The Customer Compass LLC against all claims that may be interpreted as: libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. 


INDEMNITY: As a condition of your use of the Site, you hereby indemnify The Customer Compass LLC and its directors and affiliates from and against any and all liabilities, expenses (which include legal fees) and damages arising out of claims resulting or arising from your use of this Site. 


SEVERABILITY: If any provision of the Terms and Conditions shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of the Terms and Conditions is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. 

 

GOVERNING LAW: Any claim relating to The Customer Compass LLC Site shall be governed by the laws of Massachusetts, USA without regard to its conflict of law provisions. 

 

Contact: If you have any questions about these Terms, please contact us at hello@thecustomercompass.com or through our website at http://thecustomercompass.com/contact.