Ugmonk_edited.jpg

Custom Trainings

Goals of the Trainings

Tailored to your unique needs, this training is ideal for teams looking to improve their day-to-day interactions with customers.

 

Knowing your product is not enough! You need to ensure that your team plays by the same rules and working toward the same goals—taking into account the personalization that comes with working with each customer.

Whether it's your Customer Success, Sales, Marketing, or Product teams—the essentials of Customer Success should be at the core of everything they do!

Early Stage Startups

Common Training Topics:​

  • Fundamentals of Customers Success.

  • The importance of personalization.

  • The customer journey. 

  • The impact of customer data analytics.

The results:

  • Understand what motivates your customers and how you can ensure their success with your product.

  • Create consistency within your customer-facing teams: from engagements and interactions, to data input and knowledge share.

  • Start talking in the relevant terminology and implement best practices used in the Customer Success world.

Startup Companies

Common Training Topics:​

  • Fundamentals of Customers Success.

  • Implementing best practices of Customer Success.

  • Managing difficult customer situations.

  • Engaging disengaged customers.

  • How to increase customer usage of your product.

  • Forecasting: How and when?

The results:

  • Understand what motivates your customers and how you can ensure their success with your product.

  • Create consistency within your customer-facing teams: from engagements and interactions, to data input and knowledge share.

  • Ensure your team is motivated and committed to your customers' success.

Sample Agendas

Sample Agendas.PNG

Let's Talk

Schedule a free discovery call to discuss you unique training needs and uncover how Customer Success ​​can enable your team to work smarter, more productively and more successfully with their customers.