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CSM Foundations

A 3 hours mini-course designed for individuals starting their journey with Customer Success. Learn the foundations of CS & Build your tool box of CSM skills to ensure you start out strong!

CSM Foundations
CSM Foundations

Dates & Location

Starting March 1, 2022

via Zoom

About the Program

This program is designed to provide you with the tools and knowledge to apply and work as a Customer Success Manager.

We will cover all of the initial aspects of Customer Success and will make sure you feel comfortable and confident when speaking about the role and responsibilities of Customer Success Managers.

Course details:

  • 3x60 mins sessions
  • Maximum 4 participants
  • All sessions will include topic learnings and open discussions, including Q&A
  • Each session will include a worksheet(s) to practice the topics learned


  • CSM Fundaments May 2021

    +$4.73 service fee



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