CSM Hiring

Define the required skills that your first Customer Success Manager(s) will need to succeed within your unique business model and help you hire top talent that will optimize customer outcomes. 

Team Training

Tailored to your unique needs, these trainings are ideal for teams looking to improve their day-to-day interactions with customers.

1:1 Consulting

We'll create a framework that will serve in understanding your customer journey, as well as its implications on your sales process, marketing strategy, and product development.

Early Stage Startups

Right now, you're laser-focused on marketing and sales—and rightfully so! But what happens when your first few customers are up and running? Did you know that the average time to profit for startups is 13 months? This means to break even from the cost of acquiring these initial customers, you need them to renew for a second year (at least) before you actually see profit from their business. That’s where an effective Customer Success strategy comes in! 

Custom Team Training

Tailored to your unique needs, this training is ideal for teams looking to improve their day-to-day interactions with customers.

 

Knowing your product is not enough! You need to ensure that your team plays by the same rules and working toward the same goals—taking into account the personalization that comes with working with each customer.

Whether it's your Customer Success, Sales, Marketing, or Product teams—the essentials of Customer Success should be at the core of everything they do!

Common Training Topics:​

  • Fundamentals of Customers Success.

  • The importance of personalization.

  • The customer journey. 

  • The impact of customer data analytics.

The results:

  • Understand what motivates your customers and how you can ensure their success with your product.

  • Create consistency within your customer-facing teams: from engagements and interactions, to data input and knowledge share.

  • Start talking in the relevant terminology and implement best practices used in the Customer Success world.

 

1:1 Consulting

We’ll work together to develop the systems, strategy and support needed to level up your customers' success with your product. We'll dive into strategy and enablement to create the framework that will serve in understanding your customer journey, as well as its implications on your sales process, marketing strategy, and product development.

 

As your coach, I’ll help you implement a more streamlined process and create a trackable, scalable framework for your Customer Success and/or Customer Facing teams to follow.

​Common Consultation Topics:​

  • Setting up systems to track important customer metrics to improve your product, your sales pitch, and your customer experience.

  • Create playbooks so that when you're ready to bring on someone new, they have the resources and information to start immediately. 

  • Enable your entire customer-facing team with Customer Success best practices.

The results:

  • Understand how your product is used by your customers.

  • Segment your customers based on their experience, industry, and goals to help you understand their journeys and maximize their potential LTV.

  • Set-up systems to track metrics and feedback, helping improve your product, your sales pitch and your customer experience.

  • Create a seamless process that addresses expectations, accountabilities, and future needs of your customers.

 

Let's Connect

Schedule a free discovery call to uncover how Customer Success ​​can enable your team to work smarter, more productively and more successfully with their customers.