I'm Hadas
Customer Success Expert and Coach
With 15+ years experience working in High-Tech SaaS companies such as HubSpot, IBM, Optimove and Notarize I've learned how to effectively and positively manage customer relationships: helping businesses balance managing their customers and running their operations.
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From strategic planning to creating innovative solutions, I specialize in working with brands of all sizes to add meaning, value, and heart to their customer work.
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Now, I want to help other businesses do the same! Let's work together to create the customer strategies that are right for you, so you can spend more time growing your business.
My Philosophy
Customer-Centric Approach
I place the customer at the heart of every business to provide a positive experience and build meaningful relationships.
Making an Impact
Real change happens through creativity and innovative thinking. I enjoy spotting unusual patterns and developing out-of-the-box solutions.
Actions Matter
Actions speak louder than words, and words should always be backed by actions. When I commit to something, it will be done.
Partnerships
Everyone has something valuable to contribute! When we combine our knowledge, experience, and skills, we can make a real difference together.
About
The Customer Compass
After many years working in Customer Success, I realized something was missing. Larger organizations had plenty of resources and experts catering to them, but no one was stepping up for the small businesses.
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Most small businesses are on their own, trying to balance growing their company while managing customer relationships—with no clear framework for success. They’re bombarded with information on how to acquire new customers but lack the resources to nurture the ones they already have.
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That’s why I created The Customer Compass: to fill the gap and help small businesses gain the knowledge, tools, and skills they need to leverage their existing customer base and grow their revenue.
Just for fun
I got my start as a lawyer!
I decided to pivot when I discovered my passion for collaborating and working with people in tech. I pursued my MBA, found my way to Customer Success, and never looked back!
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I have a passion for travel.
In my adult life, I've been to over a dozen countries and a number of states across the U.S. My absolute favorite place in the entire world? Thailand!
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I don’t fit in and I like it that way!
One of my favorite quotes is "don't fit in, add value.” Born to Israeli parents living in the U.S., I never felt like I totally fit into either culture. Over the years, it’s evolved from an insecurity to a strength, and has taught me how to build bridges and welcome diversity of thought.​
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I take coffeeholic to a new level.
I will never enter a room or a meeting without a mug. Call it a habit. Call it creature comfort. Coffee is my work buddy.